Terms of service

TERMS OF SERVICE

At i40 Truck Parts, we recognize that circumstances may lead to reconsidering your purchase. Please review our cancellation policy for various purchase options:

Standard Orders:

• Contact customer service ASAP for standard order cancellations.
• Cancellations within 24 hours incur no fees.
• After 24 hours, cancellations may have a restocking fee based on processing.

Custom Orders or Special Requests:

• Custom orders may have a non-refundable deposit.
• Cancellation requests within 24 hours, after which the deposit may be retained.

Freight/Oversize Shipments:

• Freight/oversize orders may have specific cancellation terms.
• Contact customer service promptly for freight/oversize order cancellations.
• Cancellation requests may result in charges, especially if in transit.

Free Shipping Promotions:

• Orders with free shipping may incur charges upon cancellation after shipment.
• No additional charges for cancellations before shipment.

Canada and International Shipments:

• Cancellation requests within 24 hours for Canada and international shipments.
• After 24 hours, cancellations may have additional charges.

Damaged Shipments:

• Report damaged shipments within 24-48 hours.
• Cancellation related to damaged shipments coordinated with customer service.

Refused Shipments:

• Contact us before refusing a shipment to arrange refusal.
• Refused shipments may incur return and initial shipping charges, deducted from the refund.

Please note terms may vary based on order type and processing stage. We aim to accommodate your needs. For inquiries or assistance, contact customer service at support@i40truckparts.com.